Last updated: April 24, 2026
Welcome to Helix Research Supply. By accessing or using this website, you agree to be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use this website.
Use of Website
This website and its content are provided for informational and research-related purposes only. You agree to use this website in compliance with all applicable laws and regulations.
You may not use this website for any unlawful purpose or in a manner that could harm, disable, or impair the website or interfere with other users.
Research Use Only
All products and materials referenced or sold on this website are intended for laboratory research and development purposes only and are not for human or animal consumption, medical use, or diagnostic use.
By accessing this website or purchasing products, you acknowledge and agree that you are a qualified researcher or institution and understand proper handling and use of research materials.
No Medical or Legal Advice
Nothing on this website constitutes medical, legal, or professional advice. Any information provided is for general informational purposes only.
Limitation of Liability
To the fullest extent permitted by law, Helix Research Supply shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of this website or any materials obtained through it.
All materials are provided “as is” without warranties of any kind, express or implied.
Intellectual Property
All content on this website, including text, graphics, logos, and design elements, is the property of Helix Research Supply and may not be copied, reproduced, or distributed without prior written permission.
Third-Party Links
This website may contain links to third-party websites. Helix Research Supply is not responsible for the content, accuracy, or practices of any third-party sites.
Return & Refund Policy
At Helix Research Supply, we are committed to maintaining the highest standards of product integrity, quality control, and transparency. Due to the sensitive nature of our products and strict handling requirements, our return policy is structured to ensure the safety and reliability of all materials.
All Sales Are Final
All products sold by Helix Research Supply are intended strictly for laboratory research, analytical, or in-vitro purposes only. Due to the nature of these products, all sales are considered final, and we do not accept returns or exchanges on any opened or used items.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right.
To be eligible for a replacement:
- You must contact us within 48 hours of delivery
- Provide your order number
- Include clear photos of the issue (product, packaging, and shipping label)
Once reviewed, we will offer:
- A replacement shipment, or
- A store credit, depending on the situation
Shipping Issues
Helix Research Supply is not responsible for:
- Delays caused by shipping carriers
- Lost or stolen packages marked as delivered
If a package is lost in transit (not marked delivered), please contact us and we will assist in filing a claim with the carrier.
Order Accuracy
Customers are responsible for ensuring that all order details (product selection, shipping address, etc.) are correct at checkout.
We are unable to make changes once an order has been processed or shipped.
Cancellations
Orders may be canceled only if they have not yet been processed or shipped. Please contact us immediately if you need to request a cancellation.
Temperature & Handling Disclaimer
Our products are sensitive to environmental conditions. We take appropriate precautions during packaging; however, we are not responsible for improper storage or handling after delivery.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to this page.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction, without regard to conflict of law principles.
Contact Information
If you have questions regarding these Terms & Conditions, please contact us at:
Email: info@helixresearchsupply.com